Jobs

Retention Consultant, Sandton, R25K – R30K, beneftis plus commision

Our client, an A-List player in corporate financial services, requires the passion and expertise of a retentions consultant to retain clients by offering them superior customer service

Responsibilities include:

  • Turn unprofitable customers      to profitable by designing and implementing a comprehensive relationship      management programme that enhances customer engagement
  • Ability to collect and      analyse data
  • Knowledge of investigations      and complaints and dispute resolution
  • Uncover demand (total number      of financial services), frequency of use (product usage)
  • Ascertain level of      satisfaction and life stage of relationship
  • Understand financial product      offerings
  • Understand customer      behaviours (attitude), unpack attributes, identify primary motivators that      will lead to more profitable company-customer relationship
  • Constantly monitor customer      profiles and portfolio and actively manage marketing efforts based on      changing customer behaviour

Minimum Requirements

  • Relevant degree
  • Account management      experience

Fluent in written and spoken English

Send your cv to frances@hitw.o.za   asap

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Jobs

Debtor’s Manager – Sandton – R210k pa

Debtors Manager – R200,000-210,000 Per Annum CTC Incl Benefits Neg South Africa (Gauteng) Permanent position. Benefits: medical aid, pension.

Leading financial services company urgently seeks a debtors manager to join their team. This is an exciting role that will enable you to get involved in complex commercial transactions. Your assertive personality and experience will secure you an interview. If you have supervised debtors, have a stable track record and are looking for a company that will help you grow, send us your cv asap.

Required skills

–          Management skills

–          Relationship building skills

–          Credit control skills (full function)

–          Exceptional written and verbal communication skills in English and Afrikaans

 

You will be required to :

–          Manage a team of debtors clerks – coach and motivate

–          Liaise with banks, clients and internal stakeholders

–          Weekly reporting

–          Problem solving and client queries

A relevant qualification will be an advantage.

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