Jobs

Key Account Manager, Sandton, R25K-R30K, plus commission and benefits

Our client, an A-List player in corporate financial services, requires the passion and expertise of a retentions consultant to retain clients by offering them superior customer service

Responsibilities include:

  • Turn unprofitable customers      to profitable by designing and implementing a comprehensive relationship      management programme that enhances customer engagement
  • Ability to collect and      analyse data
  • Knowledge of investigations      and complaints and dispute resolution
  • Uncover demand (total number      of financial services), frequency of use (product usage)
  • Ascertain level of      satisfaction and life stage of relationship
  • Understand financial product      offerings
  • Understand customer      behaviours (attitude), unpack attributes, identify primary motivators that      will lead to more profitable company-customer relationship
  • Constantly monitor customer      profiles and portfolio and actively manage marketing efforts based on      changing customer behaviour

Minimum Requirements

  • Relevant degree
  • Account management      experience

Fluent in written and spoken English

Send your cv to frances@hitw.o.za   asap

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