Jobs

Key Account Manager, Sandton, R25K-R30K, plus commission and benefits

Our client, an A-List player in corporate financial services, requires the passion and expertise of a retentions consultant to retain clients by offering them superior customer service

Responsibilities include:

  • Turn unprofitable customers      to profitable by designing and implementing a comprehensive relationship      management programme that enhances customer engagement
  • Ability to collect and      analyse data
  • Knowledge of investigations      and complaints and dispute resolution
  • Uncover demand (total number      of financial services), frequency of use (product usage)
  • Ascertain level of      satisfaction and life stage of relationship
  • Understand financial product      offerings
  • Understand customer      behaviours (attitude), unpack attributes, identify primary motivators that      will lead to more profitable company-customer relationship
  • Constantly monitor customer      profiles and portfolio and actively manage marketing efforts based on      changing customer behaviour

Minimum Requirements

  • Relevant degree
  • Account management      experience

Fluent in written and spoken English

Send your cv to frances@hitw.o.za   asap

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Jobs

Creditors Manager, Kempton Park, R25K pm

Job Responsibilities

  • Ensuring compliance with Service Level Agreements
  • Ensure department attains supplier satisfaction score of 85% and higher
  • Drive management of creditors in line with agreed parameters
  • Reviewing and authorising of creditors’ payments
  • Monthly review of creditors’ reconciliations
  • Reconciling of Accounts Payable to General Ledger on monthly basis
  • Interaction with IT regarding system errors
  • Oversee of Scanning supervisor and staff
  • Oversee of Creditors supervisor and staff
  • Providing On-the-job training to subordinates
  • Motivating and developing people
  • Drive BEE procurement spend
  • Ongoing revision and improvement to systems of internal control
  • Resolving queries to the satisfaction of internal and external customers

Required Qualifications / Experience

  • Matric, with ten years experience
  • Proven experience in administrative field
  • Computer literate in Oracle, AS400, Windows, Outlook, Excel & Word
  • Unendorsed Drivers License
  • Sound career record with contactable references

Required Competencies

  • Action orientated
  • Adaptability
  • Problem solving
  • Planning, organizing and control
  • Self-disciplined
  • Attention to detail
  • Effective time management
  • Assertiveness
  • Good interpersonal relationships
  • Ability to work under pressure and to meet deadlines
  • Strong leadership qualities

 

General

  • Willing to complete a Predictive Index Survey
  • Willing to sign a restraint of trade

 

Send cv to frances@hitw.co.za asap

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Jobs

Retention Consultant, Sandton, R25K – R30K, beneftis plus commision

Our client, an A-List player in corporate financial services, requires the passion and expertise of a retentions consultant to retain clients by offering them superior customer service

Responsibilities include:

  • Turn unprofitable customers      to profitable by designing and implementing a comprehensive relationship      management programme that enhances customer engagement
  • Ability to collect and      analyse data
  • Knowledge of investigations      and complaints and dispute resolution
  • Uncover demand (total number      of financial services), frequency of use (product usage)
  • Ascertain level of      satisfaction and life stage of relationship
  • Understand financial product      offerings
  • Understand customer      behaviours (attitude), unpack attributes, identify primary motivators that      will lead to more profitable company-customer relationship
  • Constantly monitor customer      profiles and portfolio and actively manage marketing efforts based on      changing customer behaviour

Minimum Requirements

  • Relevant degree
  • Account management      experience

Fluent in written and spoken English

Send your cv to frances@hitw.o.za   asap

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